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Oregon Quality Assurance Manager

Oregon Quality Assurance Manager
Description
The Quality Assurance Manager follows Best Practices to support approved compliance policies and procedures\. Responsibilities include reviewing legal documents with owners, completing after sale follow activities, providing on\-going product knowledge training for sales teams, certifying eligible staff members to follow AQCM procedures, monitoring rescission rates, and communicating results to management\. The QAM reviews and analyzes rescission information, makes observations, completes reports, and assesses program progress and oversees Quality Assurance Officers\.
+ QAM reviews legal documents with owners to verify accuracy of information for a clear understanding of their contents following approved order and scripts\. QAM checks documents for proper signatures notarizations, and prepares copies for owner to take home\.
+ QAM makes new owner welcome calls within rescission periods, responds to owners seeking assistance, facilitates prompt courteous action, and tracks paperwork until customer file is complete and closed\.
+ QAM provides sales training for 30 compliance policies and for effective management of retention objectives including pre\-pack, worksheet, owner kit review, on\-going product knowledge instruction and other activities\.
+ The QAM trains, tests, and certifies eligible sales professionals to present documents with owners to Best Practices standards\.
+ QAM closely monitors site rescission rates using CRS reporting tools\.
+ QAM maintains accurate files/notes and provides feedback to site/corporate management completing reports with timeliness and accuracy\.
+ QAM manages Qualtiy Assurance Officers and maintains proper scheduling to ensure the Quality Assurance Dept is properly staffed\.
Qualifications
+ Familiar with timeshare contract standards
+ Expert knowledge of the WVO programs and all its many features/benefits
+ Experience in training, especially with product knowledge and compliance policies
+ Superior oral and written communication skills
+ Computer literate a must
+ Strong organizational and problem solving skills
+ Required to have a flexible work schedule
+ Ability to manage others
+ Bachelor's Degree Preferred
+ Notary Preferred
+ Oregon Real Estate License required prior to start date
Job: Sales
Primary Location: United States of America\-Oregon\-Seaside
Employee Status: Regular
Schedule: Full\-time
Organization: WVO \- Sales\-Marketing
Job Posting: Mar 19, 2018, 4:44:06 PM
Requisition ID: 1804223
Equal Opportunity
Wyndham Worldwide fosters a work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and do not discriminate either directly or indirectly against employees or prospective employees on the basis of race, color, religion, sex, sexual preference/orientation, citizenship, marital status, veteran status, national origin, age or disability, or against any other protection established by applicable law or regulation. We will make reasonable accommodations for eligible disabled applicants and employees in compliance with applicable laws and regulations. We are committed to actions and policies to assure fair employment, including equal treatment in hiring, promotion, training, compensation, termination and disciplinary action and will not tolerate unlawful discrimination either directly or indirectly by our employees or agents.


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