Patient Relations Representative

Providence is calling a Patient Relations Representative to Providence Seaside Hospital in Seaside, OR.
_This is a full time position with a variable schedule. Clinics are open 7 days a week from 7am-7pm. This position will potentially cover shifts at all North Coast clinics including Seaside, Cannon Beach, Warrenton, and Astoria._
In this position, you will:
+ Be the first point of contact to patients or visitors in person or by phone.
+ Play a key role in maintaining a high level of patient satisfaction by providing exceptional customer service.
Required qualifications for this position include:
+ High school diploma or equivalent
+ 1 year of customer service experience or successful completion of a Providence internship
+ Typing skills (minimum 45 words per minute)
+ Basic computer skills including Microsoft Windows and Office applications
Preferred qualifications for this position include:
+ Some college
+ 1 year of medical office or healthcare experience
+ Basic experience with electronic medical records (EMR) and/or computerized billing systems
+ Medical terminology experience
About Providence in Oregon
As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.
The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,
"Providence will provide the best care and service to every person, every time."
Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.
We offer a full comprehensive range of benefits - see our website for details
Our Mission
As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.
About Us
Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 82,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34 hospitals, 600 physician clinics, senior services, supportive housing and other health and educational services. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Schedule: Full-time
Shift: Day
Job Category: Patient Services
Location: Oregon-Seaside
Req ID: 185021

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