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Front Desk Agent

Job Description

We are seeking a Front Desk Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.


Responsibilities:



  • Register and assign rooms to guests

  • Confirm phone and online reservations

  • Respond to guest needs, requests, and complaints

  • Collect payment from departing guests

  • Keep records of occupied rooms and guests

  • Communicate pertinent guest information to designated departments


Qualifications:



  • Previous experience in customer service, front desk service, or other related fields

  • Ability to build rapport with guests

  • Strong organizational skills

  • Excellent written and verbal communication skills





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