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In-House Marketing Supervisor - Seaside, OR

In\-House Marketing Supervisor \- Seaside, OR
Description
Job Title: In\-House Marketing Supervisor
Location: Seaside
Department: Marketing
1\.Job Summary\- Responsible for managing and developing employees to meet individual and site goals while obtaining qualified tours to WorldMark by Wyndham Sales Centers\.
2\.Key Responsibilities\-
+ Assist management and team necessary to maximize the tour bookings including face\-to\-face marketing
+ Assist the Marketing Manager and/or Director of Marketing in establishing and maintaining Marketing best practices and processes as they pertain to the site at which the team works
+ Develop internal support and back\-office practices for team\.
+ Assist in the recruiting, hiring and training of Marketing/Concierge representatives
+ Assist in the data entry and reporting functions as related to the TIPs, webconnect and Epiphany systems
+ Support regional and corporate sponsored programs
Description of key responsibilities and accountabilities:
99. Proactive in the estimating of activity levels and establish work schedules and assignments
99. Involved in the recruiting and hiring process
99. Work with team members in a group and one on one basis to assist them in their development in the booking of tours, positioning guests with the right mind set and maintaining the a positive mental outlook
99. Create and develope team member schedules
99. Clean up of tour variances in TIPs and Epiphany
99. Running of reports for team members and management
99. Production of the weekly Tour Report
99. Preparation and printing of the daily Master and Daily Chase reports from the TIPs system
99. Some performance management duties as assigned by Manager/Director
99. Resolve employee relations conflicts, complaints, or concerns as appropriate\. Exercise disciplinary action when appropriate
99. Record and maintain accurate statistics on results achieved to be submitted in a timely manner for corporate deadlines
99. Assist in the troubleshooting and resolution of WorldMark Owner and guest concerns relative to the department and refer all other concerns and problems to the appropriate department\(s\)
99. Submit team member payroll to the manager in a timely manner
99. Perform other duties as assigned or apparent
Qualifications
Minimum Qualifications Required\-
Provide a high level of professional leadership, competency and integrity
+ Ability to learn and operate PC system
+ Data entry skills
+ Must be detail oriented and maintain a high level of accuracy
+ Demonstrated ability to problem solve \(troubleshoot, analyze and resolve situations\)
+ Ability to communicate in a professional, positive manner
+ Provide exceptional customer service
+ Interviewing, mentoring and supervisory skills
+ Ability to manage time in an effective manner \(must be able to meet deadlines\)
+ Ability to act as a role model and lead by example
+ Ability to work as a team\-player
+ A minimum of 6 months experience in face to face marketing, sales or customer service
+ Local supervision
+ Must be able to make customer service decisions and action on behalf of the department
+ Must consult local management for financial or spending decisions
+ Must seek manager or HR approval before issuing any disciplinary notices to include terminations
+ All hiring decisions must be approved by local management
+ Achieve Goals set by Director of Marketing in generating Tours and Show rates
+ Maintain cost expectations
Job: Marketing
Primary Location: United States of America\-Oregon\-Seaside
Employee Status: Regular
Schedule: Full\-time
Organization: WVO \- Sales\-Marketing
Job Posting: Mar 30, 2018, 3:51:20 PM
Requisition ID: 1805137
Equal Opportunity
Wyndham Worldwide fosters a work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and do not discriminate either directly or indirectly against employees or prospective employees on the basis of race, color, religion, sex, sexual preference/orientation, citizenship, marital status, veteran status, national origin, age or disability, or against any other protection established by applicable law or regulation. We will make reasonable accommodations for eligible disabled applicants and employees in compliance with applicable laws and regulations. We are committed to actions and policies to assure fair employment, including equal treatment in hiring, promotion, training, compensation, termination and disciplinary action and will not tolerate unlawful discrimination either directly or indirectly by our employees or agents.


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